Grievance Redressal & Escalation

We aim to resolve complaints fairly and promptly. Please contact us using the steps below.

1. Email support: support@krab.ai (response within 48 business hours).
2. Escalation: Grievance Officer — grievance@krab.ai (response within 7 business days).
3. NBFC Partner Escalation: If your loan was originated by a partner NBFC, we will provide their grievance channel on request.